General Terms and Conditions of Use of the Transbook.onl Portal
 

INTRODUCTORY AND GENERAL PROVISIONS

These general terms and conditions govern the use of the web application and/or mobile application Transbook.onl and the website www.transbook.onl, which are owned by TRINET Informatika, d.o.o., Ljubljana, Leskoškova cesta 12, 1000 Ljubljana (hereinafter: “TRINET”, the “Provider”). The website www.transbook.onl, the web application Transbook.onl and the mobile application of the same name are hereinafter jointly referred to as “Transbook.onl”, while the mobile and web application are referred to as the “web service”, unless explicitly stated otherwise. These General Terms and Conditions of Use, in accordance with the applicable regulations of the Republic of Slovenia, govern your access to and use of Transbook.onl; therefore, please read them carefully before continuing to use the service. By using Transbook.onl, you confirm that you have read, understood and accepted these terms and the Privacy Policy and Cookies Policy, which form an integral part of these terms. Each user of the web service expressly accepts and agrees to these general terms when registering in the web or mobile application Transbook.onl. By checking the confirmation box, the user is deemed to have concluded a contract for the use of the web service. These general terms also bind users and/or visitors of the website www.transbook.onl.

For the purpose of adapting to legal, technological and technical changes, Transbook.onl is continuously updated. The user acknowledges and agrees that the form and content of Transbook.onl may occasionally change without prior notice to the user.

The provider of the web portal reserves the right to modify any part of Transbook.onl and, in the case of the web service, where appropriate, to allow the user to export data from the web service in advance.

The web service is intended exclusively for business users, as defined below. Use of the web service by consumers is not permitted.

DEFINITIONS

Business User is a legal entity or sole trader who uses the web service to perform business activities and creates a Business User profile.

User is any natural or legal person who visits Transbook.onl and uses individual content and services available via Transbook.onl.

Consumer is a natural person who visits the website www.transbook.onl for purposes outside their professional or income-generating activity.

Business User Data means all information that the User enters, uploads or creates through the use of the web service (e.g. CMRs, manifests, contact details, metadata).

SUBSCRIPTION MODELS OF THE WEB SERVICE, METHODS OF USE AND TERMINATION OF THE SUBSCRIPTION RELATIONSHIP

Access to the web service is possible in the following ways:

• Free use:
• free access to document creation (CMR or manifest) – up to 10 documents
• Paid use:
• paid access; the amount of the annual subscription fee depends on the number of created documents according to the price list published on Transbook.onl

The process of creating a Business User profile for the use of the web service is simple and completed in a few steps. On the home page, the user clicks “Register” and enters the email address with which they wish to register. A confirmation message with a link to confirm the registration of the Business User profile is sent to the entered email address and must be confirmed by clicking the link. After confirmation, the Business User may log in to the web service using the selected email address. Upon first login, notification settings must be configured and a password must be set in the “Set password” section for the Business User profile creation to be completed successfully. Missing steps result in unsuccessful profile creation. A Business User with a created profile is entitled to free use of the web service as defined above.

A Business User with a created user profile may become a subscriber and choose to purchase an annual subscription package. The amount of the annual subscription fee depends on the number of created documents according to the price list published on Transbook.onl. The Business User arranges the purchase of the selected annual subscription package via the Business User profile. The web service enables online card payment or payment by pro forma invoice. In the case of card payment, the subscription package is activated immediately after payment, while activation via pro forma invoice may take up to two business days. The subscription package is valid for one year from the payment date or one year after the expiration of the previous subscription package (in the case of renewal).

The Business User may unsubscribe from the web service at any time and without stating reasons by sending a written cancellation request to the support email address: info@transbook.onl. Cancellation takes effect 30 days after receipt of the written cancellation request. In the event of cancellation, Trinet deletes the user profile within 30 days of receipt of the cancellation. The Business User may also delete the user profile at any time directly in the user profile. Upon deletion or cancellation of the web service user profile, all (personal) data is deleted, except for data retained by the provider due to legal obligations, as defined in the Trinet Privacy Policy. In the event of contract termination, the Business User has the right to request the transfer of Business User Data to another provider without undue delay.

Trinet reserves the right to permanently disable the use of the web service for a Business User at any time in the event of a breach of these general terms, the Privacy Policy or any other agreement between the Business User and Trinet, following prior written notice and allowing the transfer of Business User Data. Trinet also reserves this right if the Business User does not use the web service for more than one year (i.e. does not renew and pay the subscription) and deletes the Business User profile.

In the event of termination of the use of the web service on any grounds, Trinet does not refund a proportional share of the subscription fee already paid. Suspension, freezing or any similar interruption of an already paid subscription is also not possible unless otherwise specified in the Price List.

Upon termination of the use of the web service, regardless of the reason, Trinet enables the Business User to transfer Business User Data. In the case of standard data transfer as enabled by the web solution itself (i.e. CSV, XML, API), no actual cost of data transfer is charged, while Trinet charges the Business User the actual costs in the case of a custom export of Business User Data.

DATA RIGHTS AND COMPLIANCE WITH REGULATION (EU) 2023/2854 – DATA ACT

The User remains the holder of all data entered or created through the use of the web service, i.e. Business User Data. These are user-generated data and, under the Data Act, users are entitled to the right of access to their data, data extraction/export and transfer (to another provider or their own IT system), which the provider ensures.

The Provider may use Business User Data exclusively for the purpose of providing services, technical support and ensuring compliance with legislation.

Any other use is prohibited (e.g. analytics, marketing), unless expressly stated otherwise in the Privacy Policy.

At the request of the Business User, the Provider shall ensure the export of Business User Data in a structured and interoperable format (e.g. CSV, XML) within 30 days.

The Business User may authorize third parties (e.g. business partners, freight forwarders, carriers) to access their data in the web service. A “co-user” of the user’s web service profile has the same rights in the web service as the Business User, which the Business User expressly acknowledges and agrees to. The exception is editing the Business User profile data (payer, user data, etc.). The Provider ensures technical and organizational measures for secure data transfer to third parties. By accepting these general terms, the Business User agrees that an authorized third party has access to all Business User Data. The Business User may revoke granted authorizations to third parties at any time via the web service user profile. In accordance with the Data Act, the web service enables tracking of who accessed the web service and when, and thereby Business User Data.

The Provider undertakes not to impose conditions that would be contrary to the principle of good faith or unreasonably restrict the Business User’s rights to Business User Data within the web service.

In the event of termination of the contract, the Business User has the right to request the transfer of Business User Data to another provider without undue delay. Business Users have the right to request such transfer to another software provider without unjustified obstacles. The Provider performs the transfer of Business User Data without undue delay and in an open, standardized format. In the case of standard data transfer (CSV, XML, API), no actual transfer cost is charged, while TRINET charges actual costs for custom data exports.

In the event of an incident that could affect Business User Data, the Provider shall immediately notify the Business User and take measures to remedy the consequences.

PERSONAL DATA PROTECTION

Personal data processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and ZVOP-2. Complete information on processing is available in the Privacy Policy.

The controller of personal data is TRINET. Personal data is processed for the use and provision of Transbook.onl services, management of the Business User profile, communication with users, improvement of Transbook.onl, compliance with legal obligations and – with consent – for sending newsletters and performing analytics.

Mandatory data for registration and use of the web service is collected, as well as data entered by the Business User into the application (e.g. data in CMR/eCMR documents). Data may be shared with contractual processors (e.g. hosting, analytics, email) under conditions ensuring adequate data protection. Data is not transferred outside the EU/EEA.

Personal data is retained only as long as necessary for processing purposes or as required by law. The user has the right of access, rectification, erasure, restriction of processing, portability, objection and withdrawal of consent. Requests should be sent to info@trinet.si.

Transbook.onl uses necessary, functional and – with consent – analytical cookies. Cookie management is possible through browser settings.

The controller applies appropriate technical and organizational measures to protect personal data. The Privacy Policy may be updated from time to time; the current version is published on the website.

COPYRIGHT

Transbook.onl is the intellectual property of TRINET. All information, data, content, structure, logos, software, materials, products and service descriptions and other content, including all computer programs available on Transbook.onl (hereinafter: content), are protected by copyright and other intellectual property rights of TRINET. Users may not modify, copy, distribute, transmit, display, publish, sell, license, create derivative works from or use any content or parts thereof available on or through Transbook.onl for commercial or public purposes.

Trademarks, logos and service marks displayed on Transbook.onl are the property of TRINET or third parties. Users may not use any of these marks for any purpose without the prior written consent of TRINET or the respective rights holder.

AVAILABILITY OF THE WEB PORTAL AND TECHNICAL MAINTENANCE

Transbook.onl is generally available 24 hours a day, every day of the year. The Provider reserves the right to temporarily suspend access due to technical maintenance, upgrades or force majeure. The Provider does not guarantee availability in the event of internet service provider outages, other technical failures or interruptions caused by third parties or force majeure.

OTHER TERMS OF USE

The web service is password-protected. Access to and use of the password-protected Business User profile is permitted only to Business Users or persons authorized by them, as defined above.

LIABILITY AND LIMITATION OF WARRANTIES

Content on Transbook.onl is for informational purposes only. The Provider assumes no responsibility for possible errors in content or for the accuracy and correctness of published data due to timing discrepancies, data entry errors or other causes. The Provider will use due care to ensure accuracy and timeliness of information but does not guarantee completeness or correctness. TRINET guarantees that the service will operate in accordance with its description and intended normal use.

The Provider shall in no event be liable for any present or future damage, whether direct or indirect, material or immaterial, including loss of profit, data loss or inability to use, arising from:

• the use of Transbook.onl, in particular the use of web services by the Business User;
• the inability to use Transbook.onl;
• the use of any information, content, service, product or software obtained through Transbook.onl.

The Provider shall not be liable for indirect or consequential damages unless caused by intent or gross negligence. The Provider’s total liability towards the Business User is limited to the amount paid for the web service in the last 12 months.

USER OBLIGATIONS

The User undertakes that when using Transbook.onl they will not:

• upload or publish links to files containing viruses, corrupted files or any other programs or content that may destroy or damage the computer equipment of the website or other users;
• interfere with the web service in any way that would alter, remove or damage published data.

USER SUPPORT

The Provider provides assistance and advice regarding the use of Transbook.onl via telephone +386 (0)1 5200 150 and email info@transbook.onl. The Provider will provide support to the best of its ability and is not responsible for temporary unavailability of support.

BREACH OF TERMS

The Provider reserves the right to disable access to the web service for (Business) Users who violate these general terms or act contrary to them. If a user causes any damage to the Provider, they shall bear full moral, material and criminal liability. Any violations by other users or irregularities should be reported to info@trinet.si.

DISPUTE RESOLUTION

All disputes arising from or related to the use of Transbook.onl shall fall under the jurisdiction of the courts in Ljubljana, applying the law of the Republic of Slovenia.

AMENDMENTS TO THE GENERAL TERMS

The Provider may amend these general terms due to legal, technical or business reasons. (Business) Users will be informed of material changes upon login to the web service or via email. Continued use of Transbook.onl, particularly the web service, after publication of changes constitutes acceptance of the new or amended terms.

VALIDITY OF THE GENERAL TERMS

These terms do not contain unfair provisions and do not exclude user rights arising from mandatory EU and Republic of Slovenia legislation.

In the event of inconsistency between individual provisions of these terms and applicable regulations, the regulations shall prevail.

The General Terms and Conditions for the use of Transbook.onl are valid as of 1 January 2026.

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