Privacy policy of web portal and mobile app Transbook DRIVER (further on the mobile app)

Welcome on TRINET web portal (further on the web portal). The web portal is owned by Trinet informatika, d.o.o..


Contents of the privacy policy of the portal relates to the terms of use of the portal and represents a legally valid and binding agreement between the provider and portal users. Each user by entering the web portal or using mobile app agrees with the content of the conditions.


The provider, owner and administrator of the web portal and mobile app is Trinet Informatika, d.o.o., Leskoškova ulica 12, 1000 Ljubljana, Slovenia.

The user is every natural person or legal entity that visits web portal and uses some of the contents and services through web portal or mobile app.

Personal Data means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such natural person.

Processing means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.


We may collect and process the following data about you:

Web portal

Information you give us. You may give us information about you by filling in forms on our site (our "Website") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when register to use our web application, subscribe to any of our services, search for a product, place an order on our site, participate in document chats or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our website.

Name and surname

Mandatory information provided with registration for usage of our web application (user identification).

E-mail address

Mandatory information provided with registration for usage of our web application (user account name).

Mobile app


It is used when user wants to add new CMR document from web portal to mobile, using QR scanner for scanning cargo manifest or single CMR document code. Camera is also used when user wants to take photo of document or goods and upload it to specific document.

Data transfer - mobile data or WiFI

User can login or use all functionalities (document synchronization, changing statuses, attaching photos and documents) only if he enables data transfer, to connect to web portal.


Sending current location for particular document.

Push notifications

Dispatcher can send request for current geolocation from web portal. This request is seen as push notification.

User data

We are collecting device information (e.g. type, model, operating system) to ensure better user experience, safety, for faster tracking and solving issues. We use secure HTTPS protocol for communication with web portal.


Provider undertakes to carefully protect users information and will be used solely for the purpose of providing services. Personal data of the users will be protected in accordance with the Law on personal data protection and appropriate technical and organizational procedures to protect data will be used.

The provider reserves the right to store information on the user's computer in the »cookies« form or similar files due to portal adjustment to the user's wishes.

The provider reserves the right to data collection of visitors to the web portal, inclusive IP address of the user for the statistics processing. These data can not be connected to other personal data, that other users made available. The user is aware that the provider is obliged to provide on the reasonable request and the legal basis the information of user to the national authorities where there are grounds for crime suspicion or to public authorities on the basis of special regulations.


Provider gains, saves and processes the obtained data from the users of the web portal for the following purposes:

  • Managing the database of registered web portal users
  • Administration of the web site
  • Statistic research
  • Informing on new content, other news and events from the web portal field
  • Occasional informing about the offers, advantages, promotions, sales campaigns and other activities of the provider

The provider is, in case of sending data as above, going to provide simple possibility of log out to the users.

The collected data will be protected by the Law on personal data protection and will in no case be provided to third people by exception on the chapter PRIVACY AND DATA PROTECTION. The provider is obliged to keep the data for the purpose of data collection as long as it is needed.


Residents of the EU or a country following substantially similar legislation regarding the protection of personal data, may have one or more of the following additional rights:


To request a copy of the Personal Data we have collected about you by contacting us.

Rectification & Erasure

To request that we rectify or delete any of the Personal Data about you that is incomplete, incorrect, unnecessary or outdated.


To object, at any time, to Personal Data about you being Processed for direct marketing purposes.

Restriction of Processing

To request restriction of Processing of Personal Data about you for certain reasons, such as, for example, if you consider Personal Data about you collected by us to be inaccurate or you have objected to the Processing and the existence of legitimate grounds for Processing is still under consideration.

Data Portability

To request and receive the Personal Data we have collected about you in a commonly used and machine-readable form.

Right to Withdraw Consent

If Personal Data about you is processed solely based on your consent and not for any other legitimate interest, to withdraw your consent at any time, without affecting the lawfulness of our Processing based on such consent before it was withdrawn, including processing related to existing contracts for our products and services

Right to Lodge a Complaint with a DPA

If you believe our Processing of Personal Data about you is inconsistent with the applicable data protection laws, to lodge a complaint with your local supervisory data protection authority (“DPA”).

For questions and demands for above mentioned rights contact us via our support email:


This policy have been valid since May 25th, 2018.

Previous privacy policy