Privacy policy

Privacy Policy when using the Transbook.onl portal
 

This privacy policy describes and governs the collection, storage, and processing of personal data when you use the Transbook.onl web and/or mobile application and the website www.transbook.onl, which are owned by TRINET Informatika, d.o.o., Ljubljana, Leskoškova cesta 12, 1000 Ljubljana (hereinafter: “TRINET”), and informs you of your privacy rights in accordance with the law. The website www.transbook.onl, the Transbook.onl web application, and the mobile application of the same name are hereinafter collectively referred to as “Transbook.onl”, and the mobile and web application are referred to as the “web service”, unless expressly stated otherwise.

We process personal data in accordance with the General Data Protection Regulation 2016/679 (“GDPR”), the Personal Data Protection Act (“ZVOP-2”), and other regulations in this field.

By agreeing to this privacy policy, you consent to TRINET’s collection, processing, storage, and disclosure of your personal data as described herein.

Data Controller

Transbook.onl is operated by TRINET Informatika, d.o.o., Ljubljana, Leskoškova cesta 12, 1000 Ljubljana, Slovenia, company registration number 5638020000 (hereinafter also: “Controller”). The Controller is responsible for the collection, storage, and processing of your personal data in accordance with applicable data protection legislation.

For any questions regarding the processing of your personal data and the exercise of your rights, you can contact us at: info@trinet.si.

Purpose and Legal Basis for Data Processing

We process personal data for the following purposes:

  • registration in the Transbook.onl web or mobile application (setting up a user profile, etc.) - we collect and process personal data for the performance of a contract;
  • provision and management of services on Transbook.onl, including billing for services - we collect and process personal data for the performance of a contract,
  • communication with Transbook.onl users (responses to inquiries, applications) - we collect personal data for the performance of a contract / on the basis of legitimate interest,
  • sending newsletters and marketing messages (only if you have given consent) - we collect and process personal data on the basis of consent,
  • improving our services and user experience (obtaining feedback via the contact form) - we collect and process personal data on the basis of legitimate interest,
  • statistical analyses and monitoring the traffic of Transbook.onl - we collect and process personal data on the basis of legitimate interest and/or consent,
  • fulfilling legal obligations (e.g., tax legislation).

TRINET collects certain personal data directly from the individual, i.e., the user of Transbook.onl, which are mandatory for the use of Transbook.onl (e.g., registration data (email address, password) and data about the payer of the web application if the user chooses to purchase a Transbook.onl subscription package). Other personal data may be entered into the web service/system by individuals/users of the Transbook.onl web service themselves during use, according to their needs and preferences. Notwithstanding the above, TRINET is responsible for storing such personal data and, as such, acts in the role of Controller. TRINET therefore collects and processes some personal data for its own purposes and these are necessary for the use of the Transbook.onl web service; otherwise, its use is not possible. Other personal data are processed by TRINET on behalf of and for the account of the user of the Transbook.onl web service, since the user enters them into the web service themself, within the permitted possible set defined by the Controller.

TRINET processes personal data because the processing is necessary for the performance of contractual obligations (the Transbook.onl Terms of Use, which you accept upon registration), for the fulfillment of TRINET’s legal obligations, on the basis of legitimate interest, and on the basis of your consent, which you may withdraw at any time (in every email and also by changing the notification settings in your web-service profile).

Collection of Personal Data

The personal data we collect that are mandatory for the use of the Transbook.onl web service are: email address, password, first name, last name, job title / position, API, electronic signature.

Additionally, the following personal data may be collected in the Transbook.onl web service when entered by the user (the following are examples):

  • data in CMR, eCMR, and Cargo Manifest documents (e.g., first and last name, address, vehicle data, signatories, sender’s instructions, geolocation),
  • data about the sender, recipient, carrier, client (if natural persons), attached documents (e.g., invoices, delivery notes, photos of goods),
  • payer data.

In addition to the above, the Controller also collects certain other personal data on Transbook.onl, e.g., a website visitor’s email address in the feedback form or contact form, if entered by the Transbook.onl user.

Recipients of Personal Data, Disclosure to Third Parties, and Transfers to Third Countries

We do not sell your personal data. We may share them with trusted third-party providers who help us operate Transbook.onl (e.g., hosting providers, analytics providers, email service providers, e-signature providers). All such providers are obliged to respect data protection. As a user, you may also share some of the personal data within the Transbook.onl web service with any “co-user” of your web-service profile.

Transbook.onl may contain links to external websites and providers (e.g., OpenLayers, LinkedIn, YouTube), for which the Controller assumes no responsibility regarding personal data protection. Such external providers have their own privacy policies, which we recommend that individuals read and familiarize themselves with.

We do not transfer data outside the EU/EEA.

Retention Period of Personal Data

We store personal data only for as long as necessary for the purposes for which they were collected, in accordance with the law. After this period, the data will be securely deleted or anonymized.

Personal data whose processing is necessary for the performance of a contract are stored for the duration of the contract (i.e., acceptance of the terms and payment of the subscription). When the contractual relationship ends (e.g., the user cancels the account, the contract is terminated), we delete the personal data that are not required to fulfill our legal obligations.

Personal data processed on the basis of your consent are stored until you withdraw your consent.

Personal data whose processing is necessary due to the Controller’s legitimate interests are stored for a period of 2 years.

Personal data whose processing is necessary to fulfill a legal obligation applicable to the Controller are stored in accordance with statutory deadlines.

Your Rights

In accordance with applicable data protection legislation, you have the right to:

  • access your personal data,
  • rectification of inaccurate or incomplete data,
  • erasure of data (right to be forgotten) where there is no longer a legal basis for processing,
  • restriction of processing,
  • data portability,
  • object to processing for direct marketing,
  • withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise your rights, contact us at: info@trinet.si. We will respond within the statutory time limit.

If you believe that your rights have been violated, you have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia.

Data Security

We use technical, physical, and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes, but is not limited to, video surveillance, data encryption, restricting access to server space and logging access, limiting access to data, passwords, and regular security checks.

Updates to the Privacy Policy and Validity

We may update the privacy policy from time to time due to changes in legislation or the operation of Transbook.onl. We will inform you of important changes via the website or email. By continuing to use Transbook.onl, the individual confirms that they accept and agree to the fully updated privacy policy. The Transbook.onl Privacy and Cookies Policy is effective from November 7th, 2025.

Contact

For questions about data protection and exercising your rights, contact us at:

  • Email: info@trinet.si
  • Phone: 01 520 0150
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